Have a question about our products, services or shop policies? If you can't find them answered below, contact us.
Do you buy used gear?
Yes! Upstairs we have a large selection of used gear and clothing. We are interested in used items seasonally (ski gear in the winter, tents and hammocks in the summer, etc.). Feel free to bring your gear by the shop and have us take a look.
We do not consign. We offer you cash or store credit for your used items.
What is your return policy (in-store)?
For Loyalty Program Members:
- New with tags still on, 1 year full refund
- New items without tags and have been used, 30 day refund (minus 15%) or store credit (minus 15%)
- Used item, 30 day full refund
Non-Loyalty Program Members:
- New with tags still on and have receipt, 30 day full refund or store credit. No receipt, 30 day store credit for last price sold.
- New items without tags and have been used, 30 day store credit minus 15%
- Used item, 30 day store credit
Shipping Returns
For shipping returns and policies,click here.
What is your customer loyalty program?
Outside of being an esteemed member of the Bellingham outdoor community, we offer you:
- 100% return guarantee
- a birthday coupon
- 100% boot/shoe fit guarantee
- frequent shopper program
For more specific details and to sign-up, stop by the shop!
