Shipping & Returns
Yup, we're a small shop located in Bellingham, Washington. When you make an online order with us, just know that you are supporting a local, independent, family-owned business. Below is some useful information on our shipping operations and return policies.
Due to the COVID-19 pandemic, there may be delays in shipping. Please contact us with any questions regarding the status of your order.
We offer a variety of shipping options that vary based off of delivery time and specific product categories. Once you add items to your cart and enter your shipping information, you will be presented with multiple shipping choices. For most products, you will find these standard rates:
Economy- $8 and should arrive within 5 to 8 business days
Standard- $12 and should arrive within 3 to 4 business days
Express- $20 and should arrive within 1 to 2 business days
We offer FREE SHIPPING on orders of $99 or more. The only exclusions to free shipping at this time are skis and ski boots. For skis and ski boots, we offer the following shipping options:
Economy- $35 for skis/$20 for ski boots and should arrive within 5 to 8 business days
Standard- $50 for skis/$35 for ski boots and should arrive within 3 to 4 business days
Express- $90 for skis/$60 for ski boots and should arrive within 1-2 business days
At this time, we only ship within the United States.
We'd like to make returns as hassle-free as possible! We are happy to accept the return of any new, unused item that didn't quite work out for you, within a 30-day window after your purchase. Here are your return options:
Ship your return- For general returns, we charge $10 (this helps us cover the cost of shipping for your return label). All items must be returned in original condition with tags, documentation and any accessories. We may refuse returned items that arrive used or damaged. Please make sure your items are packaged carefully. If we sent you the wrong item or made a mistake on your order, there will be no cost to you on the return.
Return in person- Return your item to our store in Bellingham for free!
For returns on skis, ski boots and other "oversized" items (like tents, camping chairs, backpacking packs, etc.) please contact us.
To initiate a shipping return, please contact us and provide us with your order # and reason for return. We will follow-up with a confirmation, return label and/or any additional information we may need from you!